Payment and Refund Policy

Last updated: 18/09/2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all corporate programming services offered by Rankiply through its commercial website. These services include custom software development, enterprise application programming, training workshops for corporate teams, and related consulting engagements targeted at businesses operating in Singapore. The policy covers transactions where clients purchase these services for internal business use and does not extend to individual consumer purchases or resale arrangements.

Prices, Currencies, Taxes, and Any Additional Charges

All listed prices are in Singapore Dollars (SGD) unless otherwise stated. Prices are exclusive of Goods and Services Tax (GST) at the prevailing rate of 9 percent, which will be added at checkout where applicable under Singapore tax law. Additional charges may include project-specific expenses such as third-party software licenses, travel for on-site work, or overtime fees for accelerated delivery timelines. Clients receive a detailed quotation before any commitment, and acceptance of the quotation confirms agreement to these charges.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Rankiply accepts bank transfers, corporate credit cards, and electronic payment gateways compliant with Singapore financial regulations. Payment authorisation occurs immediately upon order submission, with funds held until service commencement. All transactions use secure, encrypted processing to protect card details and banking information in line with the Monetary Authority of Singapore guidelines. No payment information is stored on our servers beyond the transaction completion.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract forms once a client submits a purchase order or signs a service agreement and receives written confirmation from Rankiply. This confirmation email outlines the scope, timeline, and total cost. Until this point, any quotation remains non-binding. Corporate programming projects typically begin only after the initial payment milestone is cleared.

Cancellation Rights and Applicable Cancellation Periods

Clients may cancel a confirmed order within 14 days of the contract formation date without penalty, provided no substantive work has commenced. After this period or once development milestones are reached, cancellation is subject to the terms in the service agreement. Corporate training sessions booked less than seven days in advance incur a 50 percent cancellation fee to cover scheduling commitments.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for services not yet delivered or for deliverables that fail to meet the agreed specifications after reasonable remediation attempts. Exclusions include custom code already integrated into client systems, pre-paid training attendance fees after the session date, and any promotional or discounted packages where the discount was conditional on full payment. Non-refundable items also cover third-party licenses procured specifically for the project.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, clients must email [email protected] with the subject line "Refund Request" and include the order reference number, date of purchase, description of the issue, and supporting evidence such as screenshots or correspondence. Requests must be submitted within 30 days of the relevant invoice date. Incomplete submissions will be returned for additional details within five business days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt, Rankiply inspects the request against the service agreement and project records within 10 business days. Approval results in a confirmation email specifying the refund amount and timeline. Rejection includes a clear explanation and any available alternatives such as service credits. Clients may appeal a rejection once by providing further documentation within seven days of notification.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued via the original payment method, typically within 14 business days of approval. Bank transfers may take an additional three to five business days to appear in the client's account depending on the receiving bank. Credit card refunds appear on the next statement cycle. Rankiply notifies clients via email once the refund is processed.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

For digital deliverables such as source code repositories or subscription-based maintenance plans, refunds are limited to the unused portion of the subscription period after deducting reasonable administrative costs. Promotional offers are non-refundable once redeemed, and early termination of a multi-month service package results in a pro-rated refund minus any applied discounts.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments trigger an automatic retry within 24 hours followed by a notification to the client. Duplicate charges are investigated immediately upon report and refunded within five business days if verified. Chargebacks are treated as disputes and may lead to service suspension until resolved. Suspected fraudulent activity results in immediate order hold and contact with the client for verification before any further processing.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy operates alongside the Consumer Protection (Fair Trading) Act and the Sale of Goods Act in Singapore. Nothing in these terms excludes or limits rights to remedies for goods or services that are not of satisfactory quality, fit for purpose, or as described. Clients retain the right to seek redress through the Small Claims Tribunal or the courts for breaches of these statutory guarantees.

Contact Route, Policy Changes, and Last-Updated Date

For questions about payments or refunds, contact Rankiply using the form on the Contacts page or via [email protected] or +65 6250 3575. This policy may be updated periodically to reflect changes in Singapore law or business practices. The current version is dated 18/09/2026 and supersedes all prior versions. Continued use of the site after updates constitutes acceptance of the revised terms.